How can we help?

Answers to common questions about setting up and running Drop Hint on your store.

Getting started

What is Drop Hint?

Drop Hint adds a “Drop a hint” button to your product pages. Shoppers who love a product can send a gift hint to a friend or partner by Email, SMS or Postal Card, with a link straight back to the item.

How do I install Drop Hint?

Install it from the Shopify App Store, open the app from your Shopify admin and follow the setup steps. Most stores are live in a few minutes.

Do I need to know how to code?

No. The hint button and form are set up with a simple click-and-drop editor. If you want something more custom, our team can help.

Which themes does Drop Hint work with?

Drop Hint works with Shopify Online Store 2.0 themes through an app block. If your theme needs extra help, contact us and we’ll set it up for you.

Customization

Can I match the hint button to my brand?

Yes. Change the button text, colors, fonts and position from the editor so it looks like part of your store.

Can I customize the hint message and email?

Yes. Edit the default message, subject line and email design. Shoppers can also add their own personal note.

Can I show Drop Hint on only some products?

Yes. Show the button on all products, on specific collections or on individual products.

Hints & delivery

How can shoppers send a hint?

Shoppers can send hints by Email, SMS or Postal Card. You choose which channels to offer.

How do Postal Card hints work?

Postal Card hints are printed and mailed to the recipient with a picture of the product and the shopper’s note.

Do recipients get reminders?

You can turn on reminders so recipients get a gentle nudge before birthdays, anniversaries and holidays.

Can I see how hints perform?

Yes. Track hints sent, opens, clicks and the orders that come from them in the analytics dashboard.

Billing & plans

Is there a free trial?

Yes. You can try Drop Hint free before choosing a plan. See current plans and pricing on our Shopify App Store listing.

How am I billed?

All charges appear on your regular Shopify invoice. There’s nothing extra to set up.

Can I cancel anytime?

Yes. Uninstall the app from your Shopify admin and billing stops automatically.

Troubleshooting

The hint button isn’t showing on my store.

Check that the Drop Hint app block is turned on in your theme editor and that the product is included in your display settings. Still missing? Contact us and we’ll take a look.

A recipient didn’t receive a hint.

Ask them to check their spam or promotions folder. For SMS hints, make sure the number includes the country code.

How do I contact support?

Use the contact form on our website or chat with us from inside the app.

Still have questions?

Our team is happy to help you get set up. Contact us.