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Terms of Service

Last updated: 02/11/2025

Operated by AppSolute ("we," "us," "our")

These Terms of Service ("Terms") govern your access to and use of the Drop Hint 2.0 Shopify application (the "Service"). By installing or using the Service, you ("Merchant," "you," "your") agree to be bound by these Terms.

If you do not agree, do not install or use the Service.

Overview of Drop Hint 2.0

Drop Hint 2.0 is a native Shopify product-page integration that enables online visitors to send gift hints to third parties. The app includes automated follow-up functionality and usage-based billing features. The Service is offered exclusively through the Shopify App Store and operates in accordance with Shopify's billing and platform policies.

Eligibility

To use the Service, you must:

  • Have a valid Shopify merchant account
  • Be at least 18 years old or the age of majority in your jurisdiction
  • Have the authority to enter into binding agreements on behalf of your business

Account & App Installation

When you install Drop Hint 2.0, you authorize Shopify to share necessary store information with us to enable the Service. You are responsible for:

  • Proper installation and configuration
  • Ensuring the Drop Hint button is placed or removed as desired
  • Choosing and managing your subscription plan
  • Monitoring all usage charges
Removing the Drop Hint button from your theme does not uninstall the app or stop billing. The only way to stop subscription and usage charges is to uninstall the app from Shopify.

Features & Functionality

4.1 Hint Sending

Visitors may send hints through the Service via email, SMS, WhatsApp, or postcard. Sent hints count toward your plan's monthly quota.

4.2 Automated Follow-Ups

Drop Hint 2.0 includes optional automated follow-ups triggered by:

  • Non-opened hint messages
  • Opened hints without click-through
  • Click-through onto product pages without purchase
  • Other behavior-based triggers and time triggers
Automated follow-ups may be sent days, weeks, or months after the original hint is delivered.

Automated follow-ups continue as long as the app remains installed, even if the Drop Hint button is removed from storefront pages.

4.3 Usage Tracking

The Service may track:

  • Hint delivery
  • Follow-up triggers
  • Click actions
  • Conversions/orders attributed to Drop Hint
This tracking is necessary for app functionality and billing.

Subscription Plans & Billing

5.1 Subscription Fees

You agree to pay the monthly subscription fees associated with your selected plan. All fees are billed through Shopify and are displayed in your Shopify Billing section.

Subscription fees are non-refundable, consistent with Shopify's billing terms.

5.2 Usage Fees

In addition to subscription fees, usage charges apply, including:

  • Hints sent above plan thresholds
  • Automated follow-up messages
  • Orders generated through Drop Hint
Usage charges vary by plan and are automatically billed by Shopify.

5.3 Automated Follow-Up Charges

Because follow-ups may trigger long after initial hint activity, you may incur usage charges even if:

  • The Drop Hint button is removed from your storefront
  • Your theme is modified
  • Staff or developers change your site layout
  • You temporarily disable display elements
These charges continue until the app is uninstalled.

5.4 Billing Disputes

All billing disputes must be submitted to [email protected] within 30 days of the charge.

Refund Policy

Please refer to our Refund & Billing Policy, which is incorporated into these Terms. Key points include:

  • Subscription fees are non-refundable
  • Usage fees are non-refundable
  • No refunds for automated follow-up messages
  • No refunds due to removal of the Drop Hint button
  • No refunds for user misconfiguration, staff errors, or theme changes
  • Charges stop only when the app is uninstalled

Merchant Responsibilities

You agree to:

  • Maintain accurate and lawful product information
  • Ensure compliance with all privacy and communication laws in your jurisdiction
  • Obtain any required consent for sending email/SMS/Whatsapp/Postcard communications triggered by the app
  • Not use the Service for fraudulent, abusive, or illegal activity
  • Ensure your theme, third-party apps, or customizations do not interfere with Drop Hint 2.0
You acknowledge that Drop Hint 2.0 cannot detect whether the hint button is displayed on your storefront.

Data & Privacy

We collect and process data in accordance with our Privacy Policy. By using the Service, you consent to:

  • The processing of store, customer, and visitor data necessary to deliver the Service
  • The transmission of hint messages and automated follow-ups to recipients
We do not sell merchant or customer data.

Service Provider Status (CCPA/CPRA)

With respect to personal information of California residents that AppSolute processes on behalf of the Merchant through Drop Hint 2.0, AppSolute acts as a "service provider" as defined by the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), and the parties agree as follows:

  • Limited and specified purposes. Personal information is disclosed by the Merchant to AppSolute solely for the limited and specified business purposes of providing, supporting, securing, and improving the Service (including delivering hints and automated follow-ups, processing usage-based billing, and providing analytics), as further described in our Privacy & Data Protection Policy and CCPA/CPRA Compliance Addendum.
  • Compliance with CCPA/CPRA. AppSolute will comply with all applicable obligations of a service provider under the CCPA/CPRA and will provide the same level of privacy protection to personal information as required of businesses under the CCPA/CPRA.
  • No sale, sharing, or unauthorized use. AppSolute will not (a) sell or share personal information; (b) retain, use, or disclose personal information for any purpose other than the business purposes specified in the contract, including retaining, using, or disclosing personal information for a commercial purpose other than the business purposes specified or as otherwise permitted by the CCPA/CPRA; (c) retain, use, or disclose personal information outside the direct business relationship between AppSolute and the Merchant; or (d) combine personal information received from, or on behalf of, the Merchant with personal information received from, or on behalf of, any other person, or collected from AppSolute's own interaction with the consumer, except as permitted under 11 CCR §7050(b).
  • Right to monitor compliance. The Merchant has the right to take reasonable and appropriate steps to ensure that AppSolute uses personal information in a manner consistent with the Merchant's obligations under the CCPA/CPRA, including by requesting documentation of AppSolute's privacy and security practices on reasonable notice.
  • Notification of inability to comply. AppSolute will notify the Merchant promptly if AppSolute determines that it can no longer meet its obligations under the CCPA/CPRA.
  • Right to stop and remediate. Upon notice from the Merchant, the Merchant has the right to take reasonable and appropriate steps to stop and remediate any unauthorized use of personal information by AppSolute, and AppSolute will cooperate with such remediation.
  • Subprocessors. AppSolute engages subprocessors (such as email, SMS, WhatsApp, hosting, and print/mail providers) under written contracts that impose the same restrictions on the processing of personal information as set forth in these Terms.
  • Sensitive personal information. AppSolute does not collect or process sensitive personal information as defined by the CCPA/CPRA.
For additional detail on categories of personal information processed, retention, security, and consumer rights, see our CCPA/CPRA Compliance Addendum and Privacy & Data Protection Policy.

Service Availability

We strive to maintain uninterrupted operation; however:

  • We do not guarantee 100% uptime
  • We may temporarily suspend service for maintenance or updates
  • Shopify platform outages or API limitations may impact performance
We are not liable for damages or lost revenue caused by:
  • Downtime
  • Shopify outages
  • Theme edits or conflicts
  • Merchant customizations
  • Third-party app conflicts

Limitation of Liability

To the maximum extent permitted by law, AppSolute is not liable for:

  • Indirect, incidental, special, or consequential damages
  • Loss of revenue, sales, or profits
  • Billing charges incurred while the app remained installed
  • Issues caused by theme modifications or third-party apps
Our total liability will not exceed the greater of:
  • The amount paid by the Merchant in the 90 days preceding the claim, or
  • $100 USD

Termination

You may terminate these Terms at any time by uninstalling Drop Hint 2.0 from your Shopify store.

Upon uninstallation:

  • All features immediately stop
  • All future billing stops
  • Charges already incurred remain due
  • Automated follow-ups already triggered may still appear in your reporting but will not send after uninstall
We may terminate access for misuse or violation of these Terms.

Changes to Terms

We may update or modify these Terms at any time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

Contact Information

For support and legal inquiries:

[email protected]

Acceptance of All Policies

By continuing to use Drop Hint 2.0 or any of our services, you acknowledge that you have read, understood, and agree to be bound by all of our policies. Your continued use of the Service constitutes your acceptance of the following policies:

If you do not agree with any of these policies, you must discontinue use of the Service immediately.